This policy explains what happens to the information you give Family Dental Care through this website. It covers the website only. Clinical records created during treatment are kept separately, as part of your dental record.
What we collect
We collect the details you type into the appointment form: your name, mobile number, email address if you give one, the treatment you are enquiring about, your preferred date and time slot, and any message you add. Nothing else on this website asks you for personal information.
Our web server also records ordinary technical details of each visit, such as the address of the device making the request and the pages it asked for. This is standard for any website and is used to keep the site working and secure.
Why we use it
- To call or message you back and confirm an appointment slot.
- To answer the question you asked.
- To keep a record of appointment requests so that none is missed.
We do not sell your details, and we do not share them with anyone for marketing.
When you submit the appointment form, the website offers to open WhatsApp with your enquiry already written out. If you choose to send it, that message is delivered through WhatsApp and is subject to WhatsApp's own privacy terms as well as this policy.
Cookies and measurement
This website sets no advertising cookies of its own. If the clinic has enabled website analytics or an advertising pixel, those services may set cookies in your browser to measure how the site is used; when no such service is configured, nothing of the kind is loaded at all. Most browsers let you block or delete cookies in their settings.
How long we keep it
Appointment enquiries are kept for as long as they are useful for scheduling, following up and keeping an accurate record of the clinic's contact with you. You may ask us to delete an enquiry at any time.
Keeping it safe
Enquiries are stored on the clinic's website hosting, reachable only through a password-protected administrator account. Access is limited to clinic staff who need it.
Your choices
- Ask what enquiry details we hold about you.
- Ask us to correct anything that is wrong.
- Ask us to delete an enquiry.
- Ask us to stop contacting you.
Children
This website is intended for adults. Where treatment is for a child, we expect a parent or guardian to make the enquiry.
Changes to this policy
If this policy changes, the updated version will appear on this page.
Last updated: 6 September 2026